CJS IT Solutions – Privacy Policy

Last Updated: May 30, 2026

At CJS IT Solutions, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our network, whether as a Wi-Fi Hotspot user or a Monthly Subscriber, in compliance with the Philippine Data Privacy Act of 2012.

1. Information We Collect

Depending on how you interact with our network, we may collect the following types of information:

• Personal Identification Data: For monthly subscribers, we collect your full name, installation address, email address, and active mobile number for billing and technical support purposes.

• Network & Device Data: For both Hotspot and monthly subscribers, our system automatically logs technical data required to route your internet traffic. This includes your device’s MAC address, assigned IP address, session duration, and total data bandwidth consumed.

• Financial & Payment Data: When you pay your monthly bill or purchase vouchers via our digital channels (Xendit, Maya Business, GCash, QR Ph), we receive transaction confirmation details. Note: We do not store your direct credit card numbers or e-wallet PINs; these are securely processed entirely by the respective payment gateways.

2. How We Use Your Information

We strictly use the collected data to operate our Internet Service Provider (ISP) business. Specifically, we use it to:

• Provide, maintain, and monitor the stability of your internet connection.

• Process your monthly billing, send payment links, and issue digital receipts.

• Enforce our 7-day payment grace period and manage account reconnections.

• Provide fast and accurate technical support when you report a connection issue.

• Prevent fraudulent activity, unauthorized network access, or abuse of our bandwidth.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third-party marketing companies. Your data is only shared in the following necessary circumstances:

• Payment Processors: We share basic transaction data with authorized digital payment gateways (e.g., Maya Business or Xendit) solely to verify and clear your payments securely.

• Legal Compliance: We may disclose network logs or account details to Philippine law enforcement agencies (such as the NBI or PNP-ACG) only if strictly required by a valid subpoena, court order, or to comply with national cybersecurity laws.

4. Data Security and Retention

We implement enterprise-grade security protocols within our MikroTik routing systems and billing software to protect your data against unauthorized access or alteration. We retain your personal and billing data only for as long as your account remains active, or as required by Philippine tax and business laws.

5. Your Data Privacy Rights

Under the Data Privacy Act, you have the right to:

• Be informed about how your data is used.

• Request access to the personal data we hold about you.

• Request corrections to any inaccurate billing or contact information.

• Request the suspension or deletion of your data once you terminate your service with us (subject to legal retention requirements).

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our administrative team directly at our main office in Sibutad or via our official business contact numbers.